COVID-19 UPDATE
The well-being of our residents and communities is of utmost importance to us. During this time of uncertainty, our team is following the CDC and local and regional guidance to help prevent the spread of the virus. Please see below for potential impacts to residents of Lux Communities.
For additional information on COVID-19, please click here.
- Are the rental offices open?
All Lux Communities rental offices will be closed to residents. Our team is more than happy to assist you via phone or email. As a reminder, payments, maintenance requests and the monitoring of your account activity can all be done through your online resident portal.
Interested in touring a property? Conduct a virtual tour any time, anywhere by contacting us.
- Can I still use the amenity spaces?
The amenity spaces are now open in North Dakota and Minnesota. Modified capacity rules and procedures are in place to maximize health and wellness. For the time being, our Sioux Falls amenity spaces will remain closed. For details about using the amenity spaces, please refer to the signs posted in the building.
- Will my move-in or move-out date change?
At this time, scheduled move-in and move-outs will proceed as planned, but the process may change to promote social distancing. Our teams will be proactive in notifying you of any changes. If you have a question, please contact your rental office.
- What do I do if I have a maintenance request?
Maintenance requests should be submitted through your online resident portal. Don't have a resident portal? Enroll today by clicking here.
At this time and to promote the well-being of our team members and residents, our team will only be responding to emergency maintenance requests. Emergency maintenance requests include, but are not limited to:
Fire
- Flood
- Heat/Cooling Problems
- Concerns of public safety (ie - shattered glass)
- Fridge not cooling
- Clogged or broken plumbing
- Faulty locks
We kindly ask that if possible, you leave your unit while our maintenance team is on-site to prevent the spread of illness.
Our team will do our best to troubleshoot non-urgent requests via phone and email.
We ask for your patience and understanding as we work to complete requests as timely as possible.
- What will happen if someone at my apartment is confirmed to have COVID-19?
In the event of a confirmed case of COVID-19, Lux Communities will work closely with local and state health authorities to protect the community. To help prevent the spread of illness, please take the following safety measures:
- Wash your hands frequently. Use soap and warm water and wash for at least 30 seconds.
- Practice social distancing. Refrain from any unneccesary interactions with others.
- Cover your cough and sneezes. Cover your cough or nose with a tissue when you sneeze and dispose after use, immediately wash your hands for 20 seconds.
- If you're sick, stay home.
- Clean high-touch surfaces. High-touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions.
- Will there be resident events and activities at this time?
All in-person events are canceled until further notice.
- How should I submit my rent payment?
We strongly encourage making rent payments digitally through your online portal. If you need help signing up, please contact your rental office.
- Can I still schedule a tour of a unit?
Of course! We encourage you to utilize our virutal tours found under each of our communities on our website. Upon request, virtual tour links can also be sent directly through email or text.
See something you like? Our team has the capability to host video tours via FaceTime or Facebook Messenger. Please contact our rental offices for more information or to schedule a video call tour.
- I have additional questions, who should I contact?
Please reach out to your rental office.
As a reminder, all Lux residents are able to contact office and maintenance personnel by calling their rental office at any time. If on-site staff are unavailable, the call will be forwarded to a 24/7 emergency number.
